Frequently Asked Questions
## ๐ FAQ โ Frequently Asked Questions
### 1. When will my order be shipped? ย
All orders are processed within 1โ2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
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### 2. Where do you ship to? ย
We currently ship to countries supported by our shipping network. The list of available countries will appear during checkout. If your country is not listed, shipping is unfortunately not available there at this time.
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### 3. How long does delivery take? ย
Delivery times depend on the destination country and typically range between **5 to 16 business days**.
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### 4. Can I return or exchange an item? ย
Yes. You have **30 days** from receiving your item to request a return or exchange. Items must be unused, in their original packaging, and with tags still attached. Please refer to our *Return Policy* for full details.
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### 5. How do I choose the right size? ย
Each product page includes a **size guide** to help you choose. If you're between sizes, we recommend sizing up.
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### 6. Can I modify or cancel my order? ย
If you want to change or cancel your order, please contact us as soon as possible at the email below. If the order hasn't been processed yet, weโll be happy to help.
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### 7. How can I contact you? ย
If you have any questions, feel free to reach out: ย
๐ง **support@villafashion.shop** ย
๐ Customer Service Hours: ย
โข MondayโFriday: **9:00 AM โ 8:00 PM (CET)** ย
โข Saturday: **9:00 AM โ 2:00 PM (CET)** ย
โข Sunday: **Closed**